These General Terms and Conditions of accommodation booking at Hotel Miramar (hereinafter referred to as: the Hotel) and payment (hereinafter referred to as: General Terms and Conditions) form an integral part of the accommodation service agreement concluded with Hotel Miramar d.o.o. by booking accommodation at Hotel Miramar in Opatija, Republic of Croatia, and are fully accepted by the guest upon making the reservation.

ACCOMMODATION BOOKING
Accommodation at the Hotel can be booked via our website www.hotel-miramar.info, by telephone, email, or in person at the hotel reception.

ACCOMMODATION CLASSIFICATION
The accommodation units offered are described according to the official categorization of the relevant institution. Standards of accommodation, food, and other services may vary between locations and countries and are not directly comparable. Hotel Miramar d.o.o. does not take responsibility for any verbal or written information that is not consistent with the accommodation description published by Hotel Miramar d.o.o. Furthermore, the Hotel is not liable for any inaccurate information provided by third parties.

RESERVATION GUARANTEE CONDITIONS
When making a reservation through our website, the guest guarantees the booking either by providing a valid credit card or by paying a deposit to the account of Hotel Miramar d.o.o. in the amount equivalent to rate sales policy.
Guest and credit card data are fully protected. Data transfer is carried out through a secure server.
The hotel reserves the right to modify prices on a daily basis. Changes to reservations made directly with the Hotel can only be made in written form via email communication.
If the offer stipulates that a credit card is required as a guarantee, payment will be made according to the valid price list in euros at the hotel reception no later than at check-out, except in the event of no-show or cancellation within the cancellation period when cancellation fees apply. In such cases, the credit card will be used as the payment method for the cancellation charges.
If payment is made in a foreign currency, the conversion into euros is carried out according to the middle exchange rate of the Croatian National Bank on the day of payment processing.
When permitted by the offer, payment at the hotel can be made in cash or by Visa, Maestro, or Mastercard credit/debit cards. If the offer defines that a credit card is required for payment purposes, the full amount of all reserved services will be charged within the period defined by the offer. If payment is made in a foreign currency, conversion into euros will be carried out at the Croatian National Bank’s middle exchange rate on the day of payment.

Credit card authorization and payment are processed via the WebPay service for real-time card authorization and transaction execution.
The protection of personal data is ensured in accordance with the General Data Protection Regulation (EU Regulation No. 2016/679) of the European Parliament and Council, and its implementation provisions.
Monri WSPay, as the processor responsible for executing credit card authorization and payments, handles personal data as a data processor, acting in compliance with the General Data Protection Regulation (EU Regulation No. 2016/679) and the strict rules of the PCI DSS Level 1 standard for the protection of data entry and transmission.
Monri WSPay uses a 256-bit SSL certificate and the TLS 1.2 cryptographic protocol, providing the highest levels of protection during data entry and transmission.
Personal data used for the purposes of authorization and payment, or for fulfilling contractual obligations, are considered confidential information.
Monri WSPay does not process or use personal data for any purpose other than the execution of the authorization and payment contract.
Monri WSPay guarantees compliance with all applicable data protection laws for data processors, in particular by implementing all necessary technical, organizational, and security measures, as additionally confirmed by their PCI DSS Level 1 certification.

RESERVATION CANCELLATION 
A guest's reservation becomes valid from the date the hotel receives valid credit/debit card details if such information is required for guarantee, or from the date the card is charged if advance payment is required to confirm the reservation, as stated in the offer. The reservation is held until 24:00 (midnight) on the day of arrival.
Cancellations must be made in writing via email within the time frame defined in the offer. Hotel Miramar d.o.o. reserves the right to retain the amount defined in the offer to cover reservation costs in the event of late cancellation or no-show.

TYPES OF RATES 
When making a reservation, the guest can choose from all valid and published rates. Prices depend on the type of accommodation unit, the date of stay, the length of stay, the number of guests, the payment and cancellation conditions, and any additional services.
In addition to the standard service of overnight stay with breakfast and dinner, the hotel also offers special packages according to a specific promotional price list. Special offers cannot be combined with other promotional campaigns, special conditions for Miramar Club members, or other discounts.

SERVICE PRICE
The applicable service price is stated in the offer received via email. Contracted services cannot be combined with other promotional offers or packages, unless otherwise agreed. In case of any changes or deviations from the reserved services, regular prices will be charged. No refunds are possible for unused services. All types of special services not included in the price must be paid by the guest and should be ordered at the time of reservation or requested on site. We reserve the right to refuse, cancel, or modify a reservation if the booking system has been abused or if the reservation was made due to an obvious user error.

ARRIVAL / DEPARTURE
Accommodation is available to the guest from 2:00 PM on the day of arrival. Guests must check out by 10:30 AM on the day of departure, unless a late check-out has been agreed upon. A surcharge of 50% of the overnight price for the requested date applies for late check-out.

TOURIST TAX
Tourist tax is not included in the accommodation price.
The tourist tax amounts to:
EUR 2.00 per person per day from April 1st to September 30th, and EUR 1.50 per person per day for the rest of the year. Children up to 12 years are exempt from paying tourist tax, while children from 12 to 18 years pay 50% of the tourist tax. Taxes are subject to change according to laws and other applicable regulations, and guests agree to bear any potential increase in the tax.

RESERVATION CONFIRMATION AND TRAVEL DOCUMENTS
Guests are required to possess valid personal identification or travel documents. Invalid documents will result in cancellation of accommodation, and if such negligence causes additional damage to Hotel Miramar d.o.o., the guest is obliged to compensate for it. In case of loss, damage, or theft of travel documents during the stay or upon arrival/departure, the cost of issuing new documents is the guest’s responsibility. Hotel Miramar d.o.o. is not responsible for decisions made by customs, police, or other government authorities that deny the guest entry into or exit from the Republic of Croatia.

ACCOMMODATION IN THE HOTEL
The allocation of guests to accommodation units is determined by the Hotel. The guest accepts any officially registered accommodation unit within the reserved accommodation type. The Hotel is unable to confirm the exact accommodation unit number before check-in.
Smoking is prohibited inside the Hotel premises. If it is found that a guest has smoked inside the hotel room, a cleaning fee of 150.00 EUR will be charged.
The additional cleaning fee will also be charged for other inappropriate guest behaviour in the room that causes extra work for the hotel staff beyond the standard room cleaning. In such cases, the fee will be charged per day.

FOREIGN EXCHANGE AND CUSTOMS REGULATIONS
Guests are obliged to comply with applicable foreign exchange and customs regulations, as well as the laws and other subordinate regulations of the Republic of Croatia and other countries they pass through.

COMPLAINTS
Written complaints must be submitted by the guest no later than 3 days after check-out from the Hotel. If the guest submits a written complaint after this period, Hotel Miramar d.o.o. is not obliged to consider such a complaint.
While the complaint procedure is ongoing, the guest irrevocably waives mediation by any other person, arbitration by any other institution, initiating legal proceedings, as well as providing information to the media or posting reviews on online portals.
The compensation amount for a guest complaint may not exceed the value of the disputed portion of the services and cannot include services already used or the entire package price. The guest and Hotel Miramar d.o.o. will strive to resolve disputes amicably; otherwise, they agree that the court with jurisdiction over the seat of Hotel Miramar d.o.o. will be competent. The applicable law is the law of the Republic of Croatia.
It is in the guest's interest to try to resolve all complaints immediately at the Hotel, at the hotel reception. Additionally, the guest can send complaints to [email protected] and will receive confirmation of receipt.

GUEST OBLIGATIONS
The guest is required to comply with the hotel’s house rules. The guest is responsible to Hotel Miramar d.o.o., its guests, employees, and visitors for any damage caused by the guest, especially damage resulting from the breach of the contract and these general terms and conditions. Any damage caused must be settled immediately at the reception upon check-out.

ADDITIONAL SERVICES
Hotel Miramar d.o.o. may offer the guest additional services. Payment for additional services is made according to the contract with Hotel Miramar d.o.o. or the applicable price list. Hotel Miramar d.o.o. does not take responsibility for services provided by third-party providers. If the guest wishes to use additional services, these must be requested in advance at the reception or during the reservation. Additional services include, but are not limited to, the following:
Extra charge for a baby cot: EUR 20.00 per unit per night.
Extra charge for pets: EUR 35.00 per pet per night. Pets are not allowed in restaurants, on terraces, wellness areas, pools, gardens, sunbathing areas, or on the beach.

COOKIE POLICY
Please find all details regarding data protection at the following link: www.

FINAL PROVISIONS
These terms and conditions were issued and published on March 2, 2025, and apply to all accommodation agreements concluded after their publication date.
For any additional questions, please contact Hotel Miramar d.o.o. at [email protected]

The Hotel Miramar in Opatija accepts no responsibility for the currency, accuracy, completeness or quality of the information provided. Liability claims against the Hotel Miramar in Opatija relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded, unless there is evidence of wilful intent or gross negligence on the part of the Hotel Miramar in Opatija. All offers are subject to change and non-binding. The Hotel Miramar in Opatija expressly reserves the right to change, supplement or delete parts of the pages or the entire offer without prior notice or to cease publication temporarily or permanently.

Hotel Miramar in Opatija shall be liable for direct or indirect references to third-party websites, so-called "links", outside its responsibility only in the event that Hotel Miramar in Opatija is aware of such content and, where the content is illegal, it would have been technically possible for Hotel Miramar in Opatija to prevent its use and such prevention could reasonably have been expected. Hotel Miramar in Opatija hereby expressly states that no illegal content was apparent on the linked pages at the time the links were created. Hotel Miramar in Opatija has no influence over the current and future design, content or authorship of the linked/connected pages. Therefore, Hotel Miramar in Opatija hereby expressly dissociates itself from the content of all linked/connected pages which have been amended since the links were created. This statement applies to all links and references appearing in Hotel Miramar's own website content as well as to information entered by third parties into guest books, discussion forums, mailing lists and such set up by Hotel Miramar. Liability for illegal, incorrect or incomplete content and in particular for damages resulting from the use or non-use of such information lies solely with the provider of the page to which reference is made, and not with the person who merely refers to the respective publication via links.

Hotel Miramar in Opatija endeavors to observe the copyrights of the graphics, sound documents, video sequences and texts used in all publications, to use graphics, sound documents, video sequences and texts it has created itself or to make use of license-free graphics, sound documents, video sequences and texts. All brands and trademarks mentioned on the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere mention of a trademark does not imply that it is not protected by third-party rights! Copyright to published material created by Hotel Miramar in Opatija remains solely with the author of the pages. The reproduction or use in other electronic or printed publications of such graphics, audio files, video sequences and texts is not permitted without Hotel Miramar in Opatija's express consent.

In view of the technical characteristics of the Internet, no guarantee can be given for the authenticity, accuracy and completeness of the information provided on the Internet. Nor is any guarantee given for the availability or operation of this website and its content. Any liability for direct, indirect or other damages, irrespective of their causes, arising from the use or non-availability of the data and information on this website is excluded to the extent permitted by law. The content of this website is protected by copyright. The information is intended for personal use only. Any further use, in particular storage in databases, duplication and any form of commercial use as well as disclosure to third parties, even in part or in revised form, is prohibited without the consent of the respective organization. Any integration of individual pages of our website into external frames is prohibited.

This website uses Google Analytics, a web analysis service of Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Our website uses several plugins from Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognize these plugins either by the blue "F" from Facebook or by the fact that this plugin is marked with the word "Facebook". When you visit our website, a connection to the Facebook servers is established via these plugins and data is transmitted. On the one hand, the information you see is transmitted directly from the servers to your browser and displayed there, and on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be directly assigned to your account. When you interact with the functions of the plugin, e.g. by clicking the "Like" button, this information is sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook; please refer to Facebook's privacy policy for the relevant conditions and setting options. If you want to prevent your personal data from being transmitted to Facebook, please log out of Facebook before visiting our website.

If sections or individual terms of this statement are not legal or correct, the content or validity of the other parts remain uninfluenced by this fact.

• Archive Hotel Miramar, Opatija
• Ernst von Chaulin
• Sergio Lussino
• Alen Prodan
• Gabriele Schwab
• Karin Hauenstein-Schnurrer
• ART editorial team Salzburg
• David Wöckinger

Information, as of 10.07.2019
TERMS OF USE
Terms and conditions for the use of Wi-Fi Internet access at Hotel Miramar d.o.o. in Opatija (MIRAMAR Wi-Fi) User agreement

• Use is subject to acceptance of the terms of use.
• Use is free of charge and limited to the duration of your stay at Hotel Miramar d.o.o. in Opatija. Hotel Miramar d.o.o. in Opatija assumes no liability for the freedom from interference of the data connection or the availability of a specific data transfer rate. Furthermore, it is expressly pointed out that for technical reasons for which Hotel Miramar d.o.o. in Opatija is not responsible, logging into the Wi-Fi network may be temporarily difficult or, in rare cases, temporarily impossible.
• The use is subject to the technical possibilities. In particular, the user has no right to use the Internet MIRAMAR wifi in any particular way or for any particular duration.
• Hotel Miramar d.o.o. in Opatija accepts no liability for damages, especially in connection with the content of websites accessed or files downloaded. Furthermore, no liability whatsoever is accepted for any virus infection resulting from the use of the MIRAMARWlan Internet. The user expressly acknowledges that the Internet MIRAMAR-Wlan only enables access to the Internet, but does not include any virus protection and that data transmission is unencrypted.
• It is prohibited to access pages with illegal content and to distribute illegal or legally protected content.
• In particular, the user is expressly prohibited from using the MIRAMAR-Wlan Internet for downloading or distributing copyrighted content in any other way.
• Any misuse of the MIRAMAR wifi, in particular the use of
  , which may have adverse legal consequences for third parties or Hotel Miramar d.o.o. in Opatija, is prohibited.
• Should the Hotel Miramar d.o.o. in Opatija be exposed to claims from third parties for any reason as a result of the use of the Internet MIRAMAR wifi by the user, the user is obliged to indemnify and hold the Hotel Miramar d.o.o. in Opatija harmless in this respect.
• In the event of a breach or suspected breach of the terms of use, the use of the MIRAMAR Internet wifi may be blocked at any time without giving reasons. Liability for loss of data is expressly excluded.
• Use is subject to acceptance of the terms of use.