Hotel Miramar takes the protection of your personal data very seriously. Your data is processed in accordance with the applicable data protection laws and this Privacy Policy.
The use of our website is generally possible without providing personal data. If personal data (e.g. name, address or email address) is collected on our website, this is always done on a voluntary basis wherever possible.
This Privacy Policy describes how Hotel Miramar d.o.o., with its registered office at Ilica 1, HR-10000 Zagreb, collects and processes data about you when you visit our website. By continuing to use this website, you agree to the processing of your data in accordance with this policy.

You can contact our Data Protection Coordinator at:

Hotel Miramar d.o.o
Attn: Data Protection Coordinator
Ilica 1, HR-10000 Zagreb
Phone: +385-51-280-000
Email: [email protected]

Your data is processed with the support of processors who help us provide our services (e.g., web hosting, sending email newsletters):
• GO.WEST Communications GmbH
• Phobs d.o.o.
• Cloudflare, Inc
• CleverReach
• Google / Adobe (web font providers)

These processors are required to keep your data strictly confidential and may not use it for any purposes other than providing our services.
Personal data is transferred only to standard business partners such as banks (for payments), accountants, delivery services, etc.

The data entered in the contact form is processed for the purpose of responding to your inquiry based on your consent. Providing personal data is neither a legal nor a contractual requirement; failure to provide such data means that we cannot process your request.
You may withdraw your consent at any time by written notice. Data processing carried out prior to the withdrawal of consent remains lawful.
You also have the right to object to the use of your data for direct marketing purposes. In this case, the data will no longer be processed for direct advertising.

By subscribing to the newsletter, you agree to the processing of your data for the purpose of providing information about offers and news via email. You may withdraw your consent at any time by clicking the unsubscribe link in the newsletter or by written notice.

Our website uses cookies to improve functionality and the user experience. A cookie is a small text file that stores information about your visit to the website.
You can limit the use of cookies in your browser settings. If cookie usage is restricted, some features of the website may not be fully available.

For the purpose of technical monitoring and server security, the following data is temporarily processed (10 days):
• IP address
• timestamp
• accessed content
• referrer page
• browser identification

We use Google Analytics to analyze the use of our website. Your IP address is anonymized within the EU. Google may process the data for reporting and services related to internet usage.
You can prevent tracking by enabling the “Do Not Track” option in your browser or by installing the Google Analytics browser add-on.

You have the right to:
• access, rectification, erasure and restriction of the processing of personal data
• data portability (where processing is based on consent or a contract)
• withdraw your consent at any time
• object to the processing of your data for direct marketing purposes

You also have the right to lodge a complaint with the supervisory authority:
Personal Data Protection Agency, Martićeva 14, Zagreb